What are the responsibilities and job description for the Customer Experience Specialist position at Robert Half?
We are in search of a Customer Experience Specialist to join our team in Rahway, New Jersey. The successful candidate will be a key point of contact for our customers, tasked with setting up accounts, responding to inquiries, and ensuring overall customer satisfaction. This role is within the cloud technology industry and offers a long-term contract employment opportunity.Responsibilities:• Serve as the primary touchpoint for customers, addressing their needs and queries• Set up customer accounts in an efficient and accurate manner• Utilize CRM and database systems to maintain accurate customer records• Leverage Microsoft Excel and About Time tools for efficient workflow management• Monitor customer accounts and take necessary actions based on account status• Ensure customer satisfaction through proactive communication and problem resolution• Work closely with the EO/IR systems to deliver superior customer service• Participate in continuous learning to stay updated about the cloud technologies industry• Contribute towards the overall success of the customer service team.
Salary : $22 - $25
