What are the responsibilities and job description for the Customer Service Manager position at Robert Half?
We are offering a contract employment opportunity for a Customer Service Manager in North Augusta, South Carolina. Our industry requires a dedicated individual who can manage customer service operations, ensure customer satisfaction, and handle customer inquiries efficiently.Responsibilities: • Oversee the processing of customer credit applications, ensuring accuracy and efficiency• Maintain comprehensive and accurate records of customer credit • Monitor customer accounts and take appropriate action when necessary• Handle customer inquiries, providing timely and effective resolutions• Ensure a detail oriented demeanor and positive attitude in all customer interactions• Work independently and as part of a team in a fast-paced environment• Navigate shifting priorities successfully • Utilize proficiency with Windows and Microsoft Office Suite for various tasks• Manage CRM and ERP solutions for customer service operations• Perform regular auditing and manage billing functions• Handle cash activity and answering inbound calls effectively• Use Avaya CMS and About Time software effectively in daily operations.
Salary : $18 - $21
