What are the responsibilities and job description for the Customer Service Representative (Telecommunications) position at Robert Half?
Our telecommunications client is looking for an enthusiastic Customer Service Representative to join their organization and deliver exceptional service to customers. As the first point of contact, you will handle inquiries, troubleshoot issues, and provide solutions while guiding customers towards satisfaction. This is an ideal role for someone with strong interpersonal skills and a commitment to going above and beyond for the customer.Key Responsibilities:Respond to customer inquiries via phone, email, and chat while maintaining a professional and empathetic tone.Resolve complaints, troubleshoot technical issues, and guide customers on product use and services.Provide detailed information about telecommunications products, services, and policies, ensuring customers are equipped with the knowledge they need.Document interactions and resolutions clearly and accurately in the customer relationship management (CRM) system.Collaborate with internal teams when additional expertise is required to resolve customer issues promptly.Identify opportunities to recommend additional products or enhancements that may fit customer needs.Maintain a strong knowledge of the telecommunications industry and stay informed on any product or service updates.
Salary : $18 - $23
