What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
Are you passionate about providing exceptional customer service and creating positive client experiences? Our client in New York City is seeking a dynamic Customer Service Representative to join their team. If you enjoy problem-solving, engaging with customers, and contributing to a collaborative work environment, this could be the opportunity you’ve been waiting for!ResponsibilitiesServe as the primary point of contact for customer inquiries, providing clear, friendly, and efficient communication via phone, email, and chat.Resolve customer issues promptly and efficiently, escalating complex cases to the appropriate team members when necessary.Maintain detailed and accurate customer records using CRM software.Collaborate with internal teams to ensure customer needs are met and service expectations are exceeded.Assist with customer onboarding processes, educate clients about products or services, and recommend solutions based on individual needs.Identify opportunities for process improvement and share feedback with management.
Salary : $20 - $23
