What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
We are offering a Contract to permanent employment opportunity for a Customer Service Representative in ELK GROVE VILLAGE, Illinois. This role involves working in a dynamic environment where you will be responsible for overseeing customer orders, coordinating with various departments, and maintaining effective customer relationships. Responsibilities: • Oversee and manage all customer offers until the receipt of purchase order, ensuring all sales terms are met. • Enter customer orders into the company software system efficiently and accurately. • Confirm customer deliveries based on production workload, liaising with the Production Planner as necessary. • Communicate all sales-related information, including competitor insights, new product developments, and pricing details, to the Key Account Manager. • Collaborate with other team members and provide support in the absence of other sales assistants. • Manage and process customer complaints in the system and relay them to the Quality Department. • Support the Key Account Manager in generating monthly reports and statistics. • Foster strong customer relationships through timely, detail oriented, and accurate interactions. • Prepare and process all shipping-related paperwork, including labels, packing slips, invoices, and schedule pickups with trucking companies. • Issue pick orders to the warehouse department to ensure timely shipment of orders.
Salary : $23 - $25
