What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
We are offering a contract for a Customer Service Representative role in Cuyahoga Falls, Ohio. This role is crucial within our manufacturing industry setting, as you will act as a vital link between our customers and our team, overseeing customer issues until they are fully resolved.Responsibilities:• Ensure customer credit applications are processed accurately and swiftly• Uphold accurate customer credit records• Respond to customer inquiries and resolve their issues• Monitor customer accounts and take necessary action• Assist new customers during the onboarding process, guiding them through our business procedures• Maintain up-to-date and detailed information on each customer account, keeping Territory Sales Managers informed about all activities related to each account• Conduct outbound check-in calls to build and strengthen customer relationships• Provide technical product information as needed to answer customer technical inquiries, recommend alternative materials or products, and refer complex technical inquiries to the appropriate divisional personnel• Keep up-to-date product offering and lead time information• Provide current pricing information as required• Use routine exception reports to monitor orders and intervene when necessary to ensure maximum customer satisfaction• Notify customers and sales representatives proactively about potential missed shipments and revised dates on customer orders• Resolve customer issues in a timely manner by investigating issues and preparing/processing credit memos, debit memos, and return material authorizations• Improve customer experience proactively and share relevant customer feedback to help us enhance our offerings• Evaluate our customer support processes, devise improvements, measure results, and iterate.uyahog
Salary : $19 - $20
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