What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
We are offering a short term contract employment opportunity in the test equipment solutions industry located in Fort Mill, South Carolina, for the role of a Customer Service Representative. As a Customer Service Representative, you will play a vital role in providing support to our customers, resolving inquiries, and maintaining accurate customer records. Responsibilities• Efficiently and accurately process sales orders, invoices, quotes, returns, and vendor setup within the ERP or CRM system• Respond to customer inquiries through phone and email in a timely and detail oriented way• Stay updated on company products, services, and promotions to provide accurate information to customers • Collaborate with internal teams to improve service delivery and resolve customer issues• Maintain a positive and supportive team environment• Troubleshoot customer issues and escalate complex cases to the appropriate departments• Create and maintain accurate customer data and interactions within the CRM system• Proactively identify and anticipate customer needs, offering solutions, and building rapport.
Salary : $22 - $25
