What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
Robert Half is partnering with a leading company in Miami, dedicated to providing exceptional services to its clients. Our client is looking for a passionate and professional Customer Service Representative to join their team. This is an exciting opportunity for individuals who are bilingual (English/Spanish), enjoy problem-solving, and thrive in a fast-paced environment.Key Responsibilities:Respond to customer inquiries via phone, email, and live chat in both English and Spanish.Assist customers with product or service-related questions, providing clear and accurate information.Resolve customer issues efficiently and professionally, ensuring customer satisfaction.Manage customer accounts, process orders, and handle returns or exchanges as needed.Document customer interactions and maintain accurate records of issues and resolutions.Collaborate with team members to resolve complex or escalated issues.Provide product recommendations and upsell services when appropriate.Ensure compliance with company policies and procedures in all interactions.Follow up with customers to ensure their issues have been addressed and they are satisfied with the solution.
