What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
The Customer Service Representative (CSR) is the primary point of contact for customers of a wholesale distribution company, ensuring a seamless and professional customer experience. The CSR is responsible for managing incoming orders, resolving customer inquiries, providing product or service information, and coordinating with internal teams to meet the needs of the business. This role requires strong interpersonal communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The ideal candidate is customer-focused, efficient, and dedicated to ensuring client satisfaction while promoting the company’s products and services. If interested in this position, please call us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.Key ResponsibilitiesCustomer Support: Manage incoming calls, emails, and inquiries from clients in a professional and friendly manner, addressing questions about products, pricing, and availability.Order Management: Process customer orders accurately, confirm details, and ensure prompt fulfillment using order management or inventory software systems.Problem Resolution: Work proactively to resolve customer issues, such as delayed shipments, incorrect orders, or general concerns, while maintaining a positive client relationship.Product Knowledge: Stay informed about the company’s product lines, promotions, and distribution processes to efficiently answer customer questions and provide recommendations (Source: US Demand for Skilled Talent Q1 2025.pdf).Coordination Across Teams: Communicate and collaborate with inventory, shipping, and sales teams to manage orders and ensure smooth delivery.Documentation: Accurately record customer interactions, complaints, and requests in the company’s CRM or customer tracking system.Upselling & Cross-Selling: Identify and recommend additional products or services to meet customer needs and boost sales.Reporting: Prepare periodic customer service reports detailing trends, challenges, and resolutions for leadership review.Follow-Up: Conduct follow-up calls or emails to ensure customer satisfaction post-purchase, fostering a long-term relationship with clients.
Salary : $20
