What are the responsibilities and job description for the Customer Service Representative position at Robert Half?
We are a non-profit organization located in East Syracuse, New York, seeking a dedicated Customer Service Representative to join our collaborative team. In this role, you will serve as a crucial support system for individuals experiencing mental health or suicidal crises, providing compassionate assistance and connecting them with relevant community resources. Your responsibilities will include active listening, problem-solving, and safety planning, all while maintaining a high level of empathy and cultural competency. Responsibilities• Serve as the initial contact for incoming calls, offering compassionate and empathetic support to individuals in crisis.• Conduct suicide screenings, assessments, and safety planning for all contacts, in accordance with our Suicide Safety Policy.• Utilize your problem-solving skills to de-escalate situations and provide emotional support to callers.• Navigate web-based databases to assess caller needs and provide them with pertinent information and referrals to community resources.• Collaborate with emergency services, coordinating assistance for callers when necessary.• Accurately and promptly document all interactions, ensuring all relevant information is recorded for future reference.• Consistently meet call center performance metrics as defined by our organization and accrediting bodies.• Maintain strict confidentiality and adhere to ethical guidelines when handling sensitive information.• Regularly attend organization and division staff meetings, as well as opportunities for continuous learning, to stay informed about best practices, policies, and protocols.• Handle multiple tasks simultaneously, including answering calls, documenting information, and coordinating with partnering agencies.• Show adaptability in managing various types of crises, adjusting quickly to rapidly changing situations and environments.
Salary : $21
