What are the responsibilities and job description for the Customer Service Supervisor position at Robert Half?
Are you passionate about delivering exceptional customer service and leading a team to success? Do you have strong leadership and problem-solving skills? A growing organization in the Twin Cities, MN, is seeking an on-site Customer Service Supervisor to oversee daily operations, ensure excellent customer experiences, and drive team performance.Key Responsibilities:Lead and motivate a team of customer service representatives to achieve high performance and meet organizational goals.Oversee daily operations of the customer service department to ensure seamless and accurate service delivery.Address and resolve escalated customer inquiries, complaints, or concerns, ensuring a positive customer experience.Monitor team productivity through metrics, reporting, and feedback sessions to identify areas for improvement.Train, coach, and develop team members to enhance their skills and maintain a service-focused mindset.Coordinate with other departments to streamline communication and ensure customer satisfaction.Maintain up-to-date knowledge of company products, services, and processes to support customers effectively.
Salary : $25 - $30
