What are the responsibilities and job description for the Customer Service position at Robert Half?
Job Description
Job Description
We are offering an exciting opportunity in the customer service sector, based in East Rochester, New York. As a Customer Service Representative, you will be an essential part of our team, handling customer inquiries, processing orders, and providing support.
Responsibilities :
- Efficiently and accurately process customer orders received via telephone, email, or fax
- Handle customer inquiries, providing timely and effective solutions
- Maintain up-to-date customer records, ensuring accuracy at all times
- Generate customer quotes and manage existing ones
- Liaise with vendors regarding pricing and order statuses
- Troubleshoot any issues that arise, providing swift resolution
- Regularly update order statuses to keep all relevant parties informed
- Utilize office equipment such as scanners, printers, copiers, and fax machines for various tasks
- Apply a comprehensive understanding of company policies, procedures, and pricing to serve customer needs effectively
- Maintain a thorough understanding of both vendor and customer contracts.
- Proficiency in Billing, with a solid understanding of billing procedures and practices.
- Experience in Data Entry, with the ability to accurately and efficiently input data.
- Demonstrated skill in Microsoft Excel, including creating spreadsheets, using formulas, and data analysis.
- Ability to handle High-Volume Data Entry, maintaining accuracy and speed.
- Strong Customer Service skills, with a focus on providing excellent service and resolving customer issues.
- Experience in preparing and providing Customer Quotes, ensuring accuracy and timeliness.
