What are the responsibilities and job description for the Customer Success Specialist position at Robert Half?
Description We are in search of a Customer Success Specialist to join our team in Memphis, Tennessee. As a Customer Success Specialist, you will manage customer inquiries, maintain accurate records, and ensure a high level of customer satisfaction. This role offers a short term contract employment opportunity in the industry.Responsibilities : - Handle customer inquiries and provide appropriate responses in a timely manner- Assist customers with their needs and ensure high customer satisfaction- Perform billing functions accurately and efficiently- Answer inbound calls, providing excellent customer service- Process claims and ensure all customer records are up-to-date and accurate- Use strong typing and communication skills to effectively correspond with customers- Uphold a customer-oriented approach in all tasks and interactions. Requirements - Proven experience in answering inbound calls and providing high-quality customer service.- Demonstrated ability to assist customers effectively, solving their queries and issues efficiently.- Proficiency in managing billing functions, including invoice generation, payment processing, and account reconciliation.- Experience in claims processing, including claim validation, documentation, and resolution. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https : / / www.roberthalf.com / us / en / mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M / F / Disability / Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https : / / www.roberthalf.com / us / en / terms) .
