What are the responsibilities and job description for the Customer Success Specialist position at Robert Half?
Description We are looking for a Customer Care Specialist. The Customer Care Specialist is responsible for : PRINCIPAL RESPONSIBILITIES, DUTIES & TASKS (list in order) :
- Process incoming orders (EDI and manual), utilizing current lead time policy, communicating with the customer as needed for clarification, and providing Sales Order Acknowledgment at completion, within defined service levels.
- Assume ownership of order accuracy, using a high degree of attention to detail to ensure customer satisfaction is maintained and negative financial impact is avoided.
- Maintain appropriate level of availability in phone system, delivering professional and engaging customer service.
- As needed, communicate across departments by coordinating order logistics and specifics to ensure order fulfillment.
- Responsible for day-to-day management of assigned accounts (if applicable) ensuring high customer satisfaction by providing friendly, reliable customer service from order entry to order delivery.
- Create and foster positive customer relationships through daily / weekly interaction, proactive communication, and excellent service.
- Provide the highest level of customer service by understanding the importance of owning the customer relationship.
- If applicable, regularly attend production meetings, making scheduling or order changes as needed, and communicating order concerns if needed.
- Work as a liaison between the customer and business functions to resolve customer concern / incident, including researching and collaborating with all parties to make decisions that are best for all involved.
- Facilitate collaboration during issue resolutions between sales and operations team to ensure quick assessment & resolution on any customer concerns / incidents, such as product substitutions and pricing.
- Manage workload and customer communication through Salesforce, following defined processes for case management.
- Fosters a culture of continuous improvement within the Customer Service team by actively seeking improvement opportunities, and developing and partnering with leadership to implement solutions.
- Demonstrate knowledge of products, their use and how they relate to other products, to provide general product-related technical assistance to distributors, retailers, contractors, architects, and homeowners.
- Perform any other job-related duties that the Customer Care Supervisor / Manager may assign or deem appropriate.Qualifications :
- Minimum of 2 years experience in a customer-facing role
- Motivated and positive team player
- Experience using the Microsoft Office Suite of products (Word, Excel, Outlook)
- Attention to detail and accuracy is critical. Must have the ability to perform basic math calculations and measurements.
- Demonstrated strong organizational skills. Demonstrated ability to handle multiple tasks and move between activities that require immediate response
- Demonstrated written / verbal communication skills
- Demonstrated problem solving and decision making skills while deploying sound judgemento Benefits available to contract / temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information Requirements Answering Inbound Calls, Assist Customers, Billing Functions, Data Entry, Customer Service, MS Office TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https : / / www.roberthalf.com / us / en / mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M / F / Disability / Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https : / / www.roberthalf.com / us / en / terms) .
