What are the responsibilities and job description for the Customer Success Specialist position at Robert Half?
Salary: $17.00 to $20.00 hourly
Description
We are offering a long term contract employment opportunity for a Customer Success Specialist in New Haven, Connecticut. This role is within the industrial cleaning industry and involves significant interaction with clients, primarily through phone calls. As a Customer Success Specialist, you will be expected to provide excellent customer service, handle inbound calls, and assist with sales and telemarketing efforts.
Responsibilities
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
Description
We are offering a long term contract employment opportunity for a Customer Success Specialist in New Haven, Connecticut. This role is within the industrial cleaning industry and involves significant interaction with clients, primarily through phone calls. As a Customer Success Specialist, you will be expected to provide excellent customer service, handle inbound calls, and assist with sales and telemarketing efforts.
Responsibilities
- Provide exceptional customer service to clients and handle any inquiries they may have
- Answer inbound calls promptly and professionally, ensuring all customer questions and concerns are addressed
- Assist customers with their needs and provide them with the necessary information
- Utilize telemarketing skills to promote our services and generate sales
- Monitor and manage customer accounts, updating records as necessary
- Follow a provided script to maintain consistent communication with clients
- Work efficiently to process over 200 calls, maintaining a high level of professionalism throughout.
- Minimum of 2 years experience in a customer success or similar role
- Proficiency in answering inbound calls and providing solutions promptly
- Strong ability to assist customers by understanding their needs and addressing their concerns
- Experience in telemarketing with a proven track record of success
- Demonstrated skills in sales, preferably within the industrial cleaning industry
- Exceptional customer service skills, including the ability to build and maintain relationships with customers
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Strong problem-solving skills with a focus on customer satisfaction
- Familiarity with CRM systems and practices would be an advantage
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to
Salary : $17 - $20
