Customer Support Specialist

Salary: $19.00 to $20.00 hourly

Description

We are seeking a Customer Support Specialist to join our team in Stamford, Connecticut. This role is in the Manufacturing industry and offers a contract to permanent employment opportunity. As a Customer Support Specialist, you will be responsible for sales support, customer support, logistics support, field service support, and some inside sales work.

Responsibilities

• Assist customers with their inquiries in a timely manner, ensuring customer satisfaction
• Maintain accurate customer records in the CRM database, including current contact information and scope of opportunity
• Reach out to customers to obtain updated contact information and stay ahead of turnover
• Follow up proactively with existing customers to provide ongoing support and identify new sales opportunities
• Coordinate with Technical Customer Support personnel for field service coordination & billing
• Process orders and provide lead times & status updates for those orders
• Assist the sales team with any required support while they are traveling
• Keep track of machine trials and custom payment plans
• Complete vendor setups and maintain an organized office
• Handle inbound customer inquiries efficiently and quickly.
  
  
  

Requirements

• Proven experience in the manufacturing industry.
• Proficiency in answering inbound calls promptly and professionally.
• Demonstrated ability to assist customers effectively and courteously.
• Solid skills in computer data entry, ensuring accurate record keeping.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Strong knowledge of customer service principles and practices.
• Ability to work independently as well as in a team.
• Problem-solving skills with a customer-centric approach.
• High level of patience and emotional intelligence to handle challenging customer situations.
• Willingness to continually learn and adapt to new information and technology.
• Flexibility to work in shifts, if required.
• High school diploma or equivalent; Bachelor's degree in a relevant field will be a plus.
  
  
  

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to