What are the responsibilities and job description for the Dental Office Front Desk Assistant position at Robert Half?
Job Description
Job Description
We are looking for a Dental Office Front Desk Assistant to join our team in St. Paul, MN. In this role, you will primarily handle customer interactions, manage patient records, and facilitate appointment scheduling. This opportunity offers a short-term contract employment.
Responsibilities :
- Manage incoming phone calls and address customer inquiries
- Ensure efficient operation of the medical office
- Maintain and update patient records in EHR system
- Coordinate appointment scheduling for patients
- Process payments and handle insurance-related matters
- Deliver high-quality customer service at all times
- Must possess strong skills in answering inbound calls, ensuring clear and effective communication with patients and healthcare professionals.
- Proficiency in using EHR System is mandatory for maintaining and updating patient records.
- Prior experience in a medical office environment is required, preferably in a dental setting.
- Knowledge of insurance processes and procedures is essential for handling patient claims and queries.
- Ability to maintain and manage patient records with confidentiality and accuracy is necessary.
- Experience in payment processing, including handling cash, credit, and insurance payments, is required.
- Proficiency in scheduling patient appointments, managing calendar, and coordinating with dental professionals is needed.
- Excellent customer service skills are required for interacting with patients, addressing their concerns, and ensuring a positive experience.
