Desktop Analyst

Salary: $17.00 to $19.50 hourly

Description

Job Opportunity: Desktop Analyst (Contract)

Are you a skilled IT professional passionate about problem-solving and improving organizational infrastructure? We’re seeking a Desktop Analyst to join a dynamic team where you’ll play a critical role in evaluating, prioritizing, and coordinating technical support to meet evolving IT needs.

Key Responsibilities

• Fully evaluate hardware and software requests to support IT requirements.
• Prioritize and manage case workflows while resolving client escalations.
• Troubleshoot issues related to operating systems, hardware, and desktop-based security methodologies.
• Provide support for multi-platform environments including applications and systems such as Windows XP/2000 Professional, Microsoft Office Suite, Lotus Notes, Microsoft Exchange, and Citrix Access Gateway.
• Install and configure non-standard and legacy applications as needed.
• Assist in resolving advanced technical issues and contribute to IT projects of moderate size and organizational impact.
  
  
  

Skills And Competencies

• Strong troubleshooting capabilities in advanced infrastructure settings, including Windows operating systems and Ethernet/TCP-IP protocols.
• Familiarity with hardware from providers such as HP and Dell.
• Experience in project coordination, including managing workflows and escalations.
• Excellent verbal and written communication skills; ability to collaborate effectively in a team environment.
• Proficiency in Microsoft Office Suite, with a solid understanding of IT infrastructure technologies.
• Great problem-solving, analytical, organizational, and planning skills.
  
  
  

Requirements

Requirements

• Two-year degree in Computer Science, Information Technology, or equivalent experience.
• Prior experience supporting high-availability, multi-platform environments.
• Willingness to travel periodically to support business initiatives.
• Flexibility to provide after-hours and weekend support in a rotating schedule.
  
  
  

Preferred Qualifications

• Experience in advanced troubleshooting of hardware and software configurations.
• Working familiarity with Symantec AV Suite, Visual Basic, and Altiris.
• Thorough understanding of business functions and IT applications relevant to technical operations.
  
  
  

Additional Physical/Mental Requirements

• Ability to work independently or as part of a high-performance team.
• Capacity to handle multiple priorities and adapt to changing circumstances.
  
  
  

This is an exciting opportunity for motivated candidates seeking to contribute their technical expertise in a collaborative and fast-paced environment. If you’re ready for a new challenge, we want to hear from you!

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