What are the responsibilities and job description for the Desktop Support Analyst position at Robert Half?
We are looking for a Desktop Support Analyst to join our team in CHARLEVOIX, Michigan. Your key function will be to provide efficient and courteous support to end users, maintain service desk records, and troubleshoot issues using various tools and resources within the manufacturing industry. This role offers a short term contract employment opportunity.Responsibilities:• Provide courteous support to end users via telephone and e-mail• Foster positive relationships with service desk customers to understand their issues better• Direct escalated issues to the senior technology staff with more experience as necessary• Document the entire process of resolving service desk requests, including all decisions made and actions taken• Utilize diagnostic utilities to assist in troubleshooting tasks• Utilize resources such as software updates, drivers, knowledge base articles, and FAQs to solve problems• Monitor customer accounts and take appropriate action as necessary• Process customer applications for credit accurately and efficiently• Maintain accurate records of customer credit
Salary : $24 - $28
