What are the responsibilities and job description for the Desktop Support Technician position at Robert Half?
Job Details
Description
We are offering a long term contract employment opportunity for a Desktop Support Technician in New York. The selected candidate will be part of our team, providing hardware and software support for MAC and PC environments, along with managing customer inquiries and maintaining accurate records.
Responsibilities:
Administer and troubleshoot issues related to Office365 applications including Outlook, Word, Excel, PowerPoint, Teams, SharePoint and OneDrive.
Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications.
Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates.
Oversee general inventory management including tracking and maintaining hardware, CMDB and software assets and desktop refresh, utilizing the corporate ITAM tool as well JAMF, SCCM, PowerBI as well as other tools to maintain the integrity and accuracy of the asset inventory.
Assist with end user issues and support of AI tools with office products, ensuring seamless operation and user productivity.
Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps and system configurations.
Deliver highest level of customer satisfaction by effectively communicating with users to understand issues, providing timely resolutions and escalating when necessary.
Effectively work with other HTS teams and management toward shared goals for responsive, effective information feedback, escalation and end user issue resolution.
Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently.
Configure, deploy and support mobile devices such as Android and iPhones for all users.
Requirements
Must possess excellent Customer Service skills, with a focus on achieving high levels of Customer Satisfaction
Strong Communication skills, with the ability to articulate technical information to non-technical individuals
Proficient in Documentation, to ensure accurate records of technical issues and resolutions
Proficiency in Microsoft Office Suite, including Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
Familiar with standard Procedures in providing Technical Support
Knowledge of Microsoft operating systems and desktop software
Experience in Human Resources (HR) Administration is beneficial
Familiarity with Microsoft Outlook and its troubleshooting
Knowledge of time management software such as 'About Time'
Ability to operate scanning equipment and related software
Proven ability to Troubleshoot a wide range of technical issues
Demonstrated capacity for enhancing Productivity through effective technical solutions
Experience in providing Deskside Support to end users
Knowledge of Integration techniques for software and hardware systems
Capable of effective Collaboration and TeamWork in a technical support environment
Understanding of various Operating Systems
Proficiency in Adobe Creative Cloud software
Degree in Computer Sciences or a related field is preferred
Familiarity with Desktop Hardware, including the ability to perform installations and upgrades.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a long term contract employment opportunity for a Desktop Support Technician in New York. The selected candidate will be part of our team, providing hardware and software support for MAC and PC environments, along with managing customer inquiries and maintaining accurate records.
Responsibilities:
Administer and troubleshoot issues related to Office365 applications including Outlook, Word, Excel, PowerPoint, Teams, SharePoint and OneDrive.
Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications.
Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates.
Oversee general inventory management including tracking and maintaining hardware, CMDB and software assets and desktop refresh, utilizing the corporate ITAM tool as well JAMF, SCCM, PowerBI as well as other tools to maintain the integrity and accuracy of the asset inventory.
Assist with end user issues and support of AI tools with office products, ensuring seamless operation and user productivity.
Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps and system configurations.
Deliver highest level of customer satisfaction by effectively communicating with users to understand issues, providing timely resolutions and escalating when necessary.
Effectively work with other HTS teams and management toward shared goals for responsive, effective information feedback, escalation and end user issue resolution.
Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently.
Configure, deploy and support mobile devices such as Android and iPhones for all users.
Requirements
Must possess excellent Customer Service skills, with a focus on achieving high levels of Customer Satisfaction
Strong Communication skills, with the ability to articulate technical information to non-technical individuals
Proficient in Documentation, to ensure accurate records of technical issues and resolutions
Proficiency in Microsoft Office Suite, including Microsoft Excel, Microsoft Word, and Microsoft PowerPoint
Familiar with standard Procedures in providing Technical Support
Knowledge of Microsoft operating systems and desktop software
Experience in Human Resources (HR) Administration is beneficial
Familiarity with Microsoft Outlook and its troubleshooting
Knowledge of time management software such as 'About Time'
Ability to operate scanning equipment and related software
Proven ability to Troubleshoot a wide range of technical issues
Demonstrated capacity for enhancing Productivity through effective technical solutions
Experience in providing Deskside Support to end users
Knowledge of Integration techniques for software and hardware systems
Capable of effective Collaboration and TeamWork in a technical support environment
Understanding of various Operating Systems
Proficiency in Adobe Creative Cloud software
Degree in Computer Sciences or a related field is preferred
Familiarity with Desktop Hardware, including the ability to perform installations and upgrades.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
