What are the responsibilities and job description for the Director, CRM Systems & Strategy position at Robert Half?
Job Details
Description
We are offering an exciting opportunity for a Director, CRM Systems & Strategy in BEACHWOOD, Ohio. This role is centered around the strategic management and implementation of enterprise CRM software, with a focus on optimizing customer engagement. The successful candidate will be expected to demonstrate strong communication and collaboration skills, alongside a proven ability to manage and develop team members.
Responsibilities
Manage the implementation of enterprise CRM software, such as Salesforce or Microsoft Dynamics, ensuring efficient and effective deployment.
Lead the strategy for optimizing CRM systems to enhance customer engagement.
Use strong communication and collaboration skills to lead discussions, articulate problems, brainstorm solutions, and drive changes in approaches to work.
Demonstrate strong analytical and problem-solving skills to translate business requirements into solutions.
Manage, mentor, and develop team members, fostering a supportive and productive environment.
Work independently, managing and prioritizing a variety of tasks simultaneously.
Display high attention to detail, follow-up, self-motivation, proactivity, and a solution-minded approach.
Deliver strong customer service and interpersonal skills, exercising poise, tact, and diplomacy.
Exhibit experience in project management and execution of complex system implementations.
Requirements
Must possess a minimum of 5 years of experience in a related role, preferably in a leadership position.
Demonstrable expertise in CRM systems, including their implementation and deployment.
Strong knowledge and experience in managing CRM - Customer Relationship Manager.
Proven track record of implementing successful CRM strategies.
Proficient in leading CRM deployments, ensuring smooth and efficient processes.
Ability to manage and oversee all aspects of CRM systems, including strategic planning, implementation, and ongoing optimization.
Demonstrated ability to develop and implement strategic CRM initiatives to support business objectives.
Exceptional communication skills, with the ability to articulate complex systems and strategies to all levels of the organization.
Strong leadership skills, with the ability to inspire and manage a team effectively.
Proven problem-solving skills, with the ability to identify and resolve CRM-related issues promptly and effectively.
Strong analytical skills, with the ability to analyze data from CRM systems to inform strategy and decision-making.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering an exciting opportunity for a Director, CRM Systems & Strategy in BEACHWOOD, Ohio. This role is centered around the strategic management and implementation of enterprise CRM software, with a focus on optimizing customer engagement. The successful candidate will be expected to demonstrate strong communication and collaboration skills, alongside a proven ability to manage and develop team members.
Responsibilities
Manage the implementation of enterprise CRM software, such as Salesforce or Microsoft Dynamics, ensuring efficient and effective deployment.
Lead the strategy for optimizing CRM systems to enhance customer engagement.
Use strong communication and collaboration skills to lead discussions, articulate problems, brainstorm solutions, and drive changes in approaches to work.
Demonstrate strong analytical and problem-solving skills to translate business requirements into solutions.
Manage, mentor, and develop team members, fostering a supportive and productive environment.
Work independently, managing and prioritizing a variety of tasks simultaneously.
Display high attention to detail, follow-up, self-motivation, proactivity, and a solution-minded approach.
Deliver strong customer service and interpersonal skills, exercising poise, tact, and diplomacy.
Exhibit experience in project management and execution of complex system implementations.
Requirements
Must possess a minimum of 5 years of experience in a related role, preferably in a leadership position.
Demonstrable expertise in CRM systems, including their implementation and deployment.
Strong knowledge and experience in managing CRM - Customer Relationship Manager.
Proven track record of implementing successful CRM strategies.
Proficient in leading CRM deployments, ensuring smooth and efficient processes.
Ability to manage and oversee all aspects of CRM systems, including strategic planning, implementation, and ongoing optimization.
Demonstrated ability to develop and implement strategic CRM initiatives to support business objectives.
Exceptional communication skills, with the ability to articulate complex systems and strategies to all levels of the organization.
Strong leadership skills, with the ability to inspire and manage a team effectively.
Proven problem-solving skills, with the ability to identify and resolve CRM-related issues promptly and effectively.
Strong analytical skills, with the ability to analyze data from CRM systems to inform strategy and decision-making.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
