What are the responsibilities and job description for the Director of LMS & Tech Support position at Robert Half?
Job Details
Description
We are seeking a Director of Learning Management System (LMS) and Technical Support, based in West Conshohocken, Pennsylvania. This role primarily involves leading the strategic management and daily operations of our LMS and technical support services. You will be responsible for ensuring smooth user experiences, comprehensive reporting, and system optimization. Additionally, you will manage the IT Service Desk to provide high-quality technical support.
Responsibilities:
Lead the IT Service Desk operations to ensure prompt resolution of technical issues related to LMS
Provide guidance, performance management, and detail oriented development to direct report(s)
Analyze training data to generate insights and enhance LMS performance
Develop policies, govern, and automate LMS processes
Utilize strong problem-solving skills to address technical support issues and user adoption challenges
Collaborate effectively with IT, HR, L& D, and leadership teams
Uphold high service standards, ensuring a customer-first approach in all LMS and technical support interactions
Demonstrate excellent customer service skills, including responsiveness, detail oriented approach, and proactive issue resolution
Manage complex IT issues, addressing complaints and resolving problems effectively
Implement data-driven decision-making through custom reports and analytics
Requirements
Proficient in Cisco Technologies
Demonstrable knowledge of Cloud Technologies
Proficient in using CRM software
Familiarity with ERP - Enterprise Resource Planning
Knowledge of ERP Solutions
Experience with Backup Technologies
Familiarity with Computer Hardware
Ability to manage Contracts
Experience in managing Deployments
Proficient in providing Deskside Support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a Director of Learning Management System (LMS) and Technical Support, based in West Conshohocken, Pennsylvania. This role primarily involves leading the strategic management and daily operations of our LMS and technical support services. You will be responsible for ensuring smooth user experiences, comprehensive reporting, and system optimization. Additionally, you will manage the IT Service Desk to provide high-quality technical support.
Responsibilities:
Lead the IT Service Desk operations to ensure prompt resolution of technical issues related to LMS
Provide guidance, performance management, and detail oriented development to direct report(s)
Analyze training data to generate insights and enhance LMS performance
Develop policies, govern, and automate LMS processes
Utilize strong problem-solving skills to address technical support issues and user adoption challenges
Collaborate effectively with IT, HR, L& D, and leadership teams
Uphold high service standards, ensuring a customer-first approach in all LMS and technical support interactions
Demonstrate excellent customer service skills, including responsiveness, detail oriented approach, and proactive issue resolution
Manage complex IT issues, addressing complaints and resolving problems effectively
Implement data-driven decision-making through custom reports and analytics
Requirements
Proficient in Cisco Technologies
Demonstrable knowledge of Cloud Technologies
Proficient in using CRM software
Familiarity with ERP - Enterprise Resource Planning
Knowledge of ERP Solutions
Experience with Backup Technologies
Familiarity with Computer Hardware
Ability to manage Contracts
Experience in managing Deployments
Proficient in providing Deskside Support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
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