What are the responsibilities and job description for the Dispatcher position at Robert Half?
Service Administrator
We are looking for a service administrator to join a growing power supply company located in East Granby. This role is on-site with the opportunity to work hybrid once acclimated and you will report directly to the Operation's Manager and will support 15 different technicians. This is a long-term contract opportunity. This is an exciting opportunity to join a great team who really takes pride in their culture and team. APPLY NOW!
Scheduled:
Monday - Friday (7:30/8:00AM - 4:30/5:00PM)
Please expect to work 40 - 45-hour work weeks depending on the company's needs, OT eligible.
Pay
$18.00 - $19:00 / hour depending on experience
Daily Tasks
• Answers all assigned service department phones promptly, screens and prioritizes calls and responds and/or re-directs calls accordingly and maintains call logs, calls and schedules each maintenance service contract customer
• Dispatches and supports Service Technicians to assure efficient geographical and timely deployment of staff
• Supports parts acquisition, warranty claims and the mail.
• Manages, schedules, coordinates and dispatches Field Service Technicians efficiently to ensure customers receive prompt attention to their service requirements.
• Supports and promotes customer service goals and objectives
• Generates Time and Material quotes, performs adjustments for service jobs in an accurate and timely manner, including entering material requisitions, reviewing files and entering service summaries
• Data input and maintenance of service contracts, startups, and all Service Department records.
• Establishes controls to ensure good customer service principles are followed and ‘checks and balances’ are in place.
• Analyzes departmental office operations, procedures and practices as to work flow, schedules and other related activities assists Operations Managers in developing and auditing departmental plans, strategies and goals to achieve desired objectives.
• Verifies daily Technician time in accounting system for hourly branch office employees
• Provides copies of service/maintenance reports as required, files service/maintenance/Preventative Maintenance agreements
• Prepares appropriate monthly, quarterly and annual reports as required
• Provides all other related duties including administrative assistance as required
• Participate as a member of the emergency response team within and outside of the company's geographical territory, as required by business needs
• Additional duties as assigned
Requirements
- Prior technical dispatching experience
- Possess excellent customer service skills
- Reacts well in stressful and emergency situations
- Can work in a fast pace environment
- High school diploma
Salary : $17 - $20
