What are the responsibilities and job description for the Dispatcher position at Robert Half?
Job Description
Job Description
Job Summary
We are seeking a detail-oriented and proactive Dispatcher and Customer Support Representative to join our dynamic logistics team. The ideal candidate will play a vital role in ensuring smooth daily operations, effective communication with drivers and customers, and accurate documentation handling. This position is perfect for someone who thrives in a fast-paced environment and enjoys multitasking while providing exceptional service.
Key Responsibilities
Document Management
Review and process incoming messages, ensuring timely responses.
Print, scan, and email necessary documents as required.
Organize driver paperwork from the previous day according to company standards.
Break down and prepare documentation for billing processes.
Driver Monitoring and Support
Track drivers via the e-log system to ensure they are on route and adhering to speed limits.
Communicate with drivers regarding any issues or deviations.
Assist with paperwork for state, annual exams, and safety tests for drivers.
Customer and Driver Interaction
Answer phones and address inquiries from drivers and customers.
Provide real-time updates and support to customers regarding load status.
Assist drivers with dispatch loads and other operational needs.
Billing and Settlements
Perform billing tasks using the ProfitTools system
Process settlements and manage payment-related documentation.
Previous experience in logistics, dispatch, or customer service is a plus.
Strong organizational skills with a keen eye for detail.
Ability to multitask and prioritize in a fast-paced environment.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Willingness to learn new software systems (e.g., ProfitTools).
Ability to work collaboratively with a team and independently when required.
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