Demo

Dispatcher

Robert Half
Chester, VA Full Time
POSTED ON 4/18/2025
AVAILABLE BEFORE 5/14/2025

Job Description

Job Description

We are in search of a Dispatcher to join our team in the Transport industry, based in Chester, Virginia. This role involves coordinating logistics, handling dispatch tasks, and providing excellent customer service. This position offers a contract to permanent employment opportunity.

Responsibilities :

  • Coordinating logistics and dispatch operations effectively
  • Providing strong customer service to both internal and external stakeholders
  • Utilizing skills in Microsoft Excel to manage tasks and data
  • Independently improving processes and procedures for enhanced efficiency
  • Collaborating with the team to ensure smooth operations
  • Handling inbound calls, providing timely and accurate responses
  • Utilizing a range of computer programs and management systems, including IBM AS / 400, ADP - Financial Services, About Time, and TruckMate TMS
  • Managing billing functions and maintaining accurate records
  • Demonstrating excellent communication skills in all interactions
  • Ensuring the effective use of CRM tools for customer relationship management.
  • Proficiency in ADP - Financial Services is necessary for managing financial aspects of the role
  • Familiarity with a variety of computer programs to accomplish daily tasks
  • Experience with Customer Relationship Management (CRM) systems for managing customer interactions
  • Knowledge of IBM AS / 400 system for handling business operations
  • Understanding of Management Systems to ensure smooth operational workflows
  • Proficiency in the use of About Time software for effective time management
  • Ability to answer inquiries promptly and professionally
  • Experience in answering inbound calls in a customer service environment
  • Knowledge of billing functions to ensure accurate invoicing
  • Excellent communication skills to liaise with drivers and customers effectively
  • Proficiency in Microsoft Excel for data management and reporting
  • Familiarity with Excel Formulas for efficient data processing
  • Experience with TruckMate TMS for managing transportation operations

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