What are the responsibilities and job description for the Dispatcher position at Robert Half?
Job Description
Job Description
We are in search of a Dispatcher to join our team in the Transport industry, based in Chester, Virginia. This role involves coordinating logistics, handling dispatch tasks, and providing excellent customer service. This position offers a contract to permanent employment opportunity.
Responsibilities :
- Coordinating logistics and dispatch operations effectively
- Providing strong customer service to both internal and external stakeholders
- Utilizing skills in Microsoft Excel to manage tasks and data
- Independently improving processes and procedures for enhanced efficiency
- Collaborating with the team to ensure smooth operations
- Handling inbound calls, providing timely and accurate responses
- Utilizing a range of computer programs and management systems, including IBM AS / 400, ADP - Financial Services, About Time, and TruckMate TMS
- Managing billing functions and maintaining accurate records
- Demonstrating excellent communication skills in all interactions
- Ensuring the effective use of CRM tools for customer relationship management.
- Proficiency in ADP - Financial Services is necessary for managing financial aspects of the role
- Familiarity with a variety of computer programs to accomplish daily tasks
- Experience with Customer Relationship Management (CRM) systems for managing customer interactions
- Knowledge of IBM AS / 400 system for handling business operations
- Understanding of Management Systems to ensure smooth operational workflows
- Proficiency in the use of About Time software for effective time management
- Ability to answer inquiries promptly and professionally
- Experience in answering inbound calls in a customer service environment
- Knowledge of billing functions to ensure accurate invoicing
- Excellent communication skills to liaise with drivers and customers effectively
- Proficiency in Microsoft Excel for data management and reporting
- Familiarity with Excel Formulas for efficient data processing
- Experience with TruckMate TMS for managing transportation operations
