What are the responsibilities and job description for the Eligibility Specialist position at Robert Half?
Under general supervision, the Family Services (Eligibility) Specialist will determine eligibility and assist parents eligible under the California subsidized child care programs gain access to child care programs and services. All duties and responsibilities are performed in accordance to pertinent contractual obligations and department standards. Assistance provided by the Family Services (Eligibility) Specialist includes the delivery of quality services in the following areas: Determining eligibility, processing enrollment (including families transferred from partnering agencies or other funding sources), and complete certification of families qualified for subsidized child care within designated time frames, in accordance to agency policy.Conduct appointments to assess family eligibility, collect documents, explain program rules, and assess family's need for program referrals.Schedule and conduct timely interviews to facilitate family enrollment or continuation of the services.Effectively manage client activities and changes for approximately 175 clients, ensuring the highest levels of quality, accuracy, and program integrity. When necessary, collaborate with Fraud Prevention Unit to maintain program integrity.Complete transfer requests for out-of-agency transfers, as necessary. Complete transfers to other program funding sources, as necessary.Provide customer service to families, providers and internal customers. Troubleshoot and provide technical assistance as needed to resolve inquiries and concerns.Provide supportive referral services to families and providers as needed.Perform other duties as assigned.
Salary : $20 - $21
