What are the responsibilities and job description for the Guest Services Representative position at Robert Half?
We are offering a 6-month contract employment opportunity for a Guest Services Representative in Palo Alto, California. Working in the healthcare industry, you will serve as a non-clinical liaison, providing exceptional customer service to patients, their families, and visitors while ensuring adherence to safety and quality programs. The schedule is Tuesdays through Friday 8:30 am – 5 pm and Saturday from 2 pm to 10:30 pm.Responsibilities:· Serve as a non-clinical liaison to assist patients before, during, and after their visits.· Greet and guide patients, families, and visitors throughout the hospital and clinics.· Schedule and manage appointments while providing clear instructions and directions.· Respond to patient concerns, escalating issues as necessary.· Assist with transportation information, including hospital shuttles and local services.· Support patient experience initiatives by offering emotional support and practical assistance.· Communicate patient and guest needs to appropriate departments.· Facilitate wayfinding, concierge services, and delivery of guest amenities.· Maintain sensitivity and confidentiality in all interactions.· Manage site-specific navigation needs in areas like emergency departments and surgical units.
Salary : $21 - $24
