What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
Job Details
Description
We are offering an exciting opportunity for a Help Desk Analyst I in the banking industry. The location of the job is in Waterbury, Connecticut. This role involves a variety of tasks including processing tech support requests, managing software platforms, and maintaining computers.
Responsibilities:
Providing technical support to staff, faculty, and students on a variety of software platforms
Responding promptly to troubleshooting requests, hardware and software issues, and general tech support queries
Logging all tech support requests in our ticketing system to monitor maintenance needs and request volume
Setting up and breaking down computer labs in academic buildings, offices, and residence halls as necessary
Supervising computer lab during the scheduled workday and arranging for student worker coverage during after-hours
Installing and configuring new laptops (Windows 10) and adding these PCs to an Active Directory Domain or Azure Autopilot as required
Managing Antivirus software and assisting users with application usage and hardware troubleshooting
Providing technical assistance and/or training to staff, faculty, or students on using audio/visual equipment for events in classrooms and public spaces
Maintaining and inventorying equipment, recommending repair, storage, or replacement as necessary
Communicating with staff, faculty, and students about technology needs, problems, and scheduling requirements
Adhering to all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities
Assuming other responsibilities as reasonably requested by staff, faculty, and students
Traveling between Campus and downtown Waterbury locations as needed
Requirements
Applicant must possess at least one year of experience as a Help Desk Analyst.
Must have a strong background in Basic Troubleshooting.
Proficiency in Password Reset procedures is required.
Previous experience in a Call Center Customer Service role is desirable.
Ability to communicate effectively and professionally with all levels of an organization.
Demonstrated problem-solving skills and the ability to manage multiple tasks simultaneously.
Capable of working individually as well as part of a team.
Possess a customer-oriented mindset with a focus on providing prompt and efficient service.
Familiarity with common software and hardware used in office environments.
Comfortable working in a fast-paced, high-stress environment with the ability to maintain composure and professionalism.
Excellent written and verbal communication skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering an exciting opportunity for a Help Desk Analyst I in the banking industry. The location of the job is in Waterbury, Connecticut. This role involves a variety of tasks including processing tech support requests, managing software platforms, and maintaining computers.
Responsibilities:
Providing technical support to staff, faculty, and students on a variety of software platforms
Responding promptly to troubleshooting requests, hardware and software issues, and general tech support queries
Logging all tech support requests in our ticketing system to monitor maintenance needs and request volume
Setting up and breaking down computer labs in academic buildings, offices, and residence halls as necessary
Supervising computer lab during the scheduled workday and arranging for student worker coverage during after-hours
Installing and configuring new laptops (Windows 10) and adding these PCs to an Active Directory Domain or Azure Autopilot as required
Managing Antivirus software and assisting users with application usage and hardware troubleshooting
Providing technical assistance and/or training to staff, faculty, or students on using audio/visual equipment for events in classrooms and public spaces
Maintaining and inventorying equipment, recommending repair, storage, or replacement as necessary
Communicating with staff, faculty, and students about technology needs, problems, and scheduling requirements
Adhering to all rules and regulations concerning staff conduct, appropriate dress, program procedures, and specific responsibilities
Assuming other responsibilities as reasonably requested by staff, faculty, and students
Traveling between Campus and downtown Waterbury locations as needed
Requirements
Applicant must possess at least one year of experience as a Help Desk Analyst.
Must have a strong background in Basic Troubleshooting.
Proficiency in Password Reset procedures is required.
Previous experience in a Call Center Customer Service role is desirable.
Ability to communicate effectively and professionally with all levels of an organization.
Demonstrated problem-solving skills and the ability to manage multiple tasks simultaneously.
Capable of working individually as well as part of a team.
Possess a customer-oriented mindset with a focus on providing prompt and efficient service.
Familiarity with common software and hardware used in office environments.
Comfortable working in a fast-paced, high-stress environment with the ability to maintain composure and professionalism.
Excellent written and verbal communication skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
