What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
We are offering an opportunity for a Help Desk to join our team in North Billerica, Massachusetts. This role involves a wide range of IT tasks, including system configuration, hardware maintenance, and technical support in a dynamic workplace. This is a short term contract employment opportunity that promises a challenging yet detail oriented experience.Responsibilities:• Deploying and setting up laptops and mobile devices • Providing one-on-one assistance to employees at multiple locations• Configuring and managing Android and Apple devices• Utilizing Microsoft and Active Directory tools for system configuration and management• Performing hardware maintenance and troubleshooting for Dell laptops and other computer hardware• Implementing Citrix Technologies and Cisco Technologies to ensure optimal system performance• Handling user inquiries and resolving technical issues promptly• Traveling to different locations as required, ensuring seamless IT support across all sites• Conducting a final round of system checks and cleanup to ensure all IT systems are functioning efficiently.
Salary : $20 - $23
