What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
We are offering a short term contract employment opportunity for a Help Desk Analyst I in North Billerica, Massachusetts. The chosen candidate will be part of a team that deploys and configures laptops and android phones. This role is based in an office setting and will involve travel to various locations.Key responsibilities:• Deploy and configure laptops and Android phones as per the process guidelines.• Effectively handle one-on-one interactions with employees at different locations for setup and configuration.• Manage and resolve related inquiries from customers.• Monitor customer accounts and take appropriate action when necessary.• Ensure accurate and efficient processing of customer credit applications.• Maintain up-to-date and precise records of customer credit.• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, etc. for efficient deployment.• Handle tasks related to Microsoft, Active Directory, Apple Devices, and Computer Hardware.• Undertake configuration management and ensure proper deployment of resources.• Work on Mac Computers and use expertise to resolve related issues.
Salary : $21 - $25
