What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
We are offering a short term contract employment opportunity for a Help Desk Analyst I in the Healthcare, Hospitals, and Social Assistance industry based in KALAMAZOO, Michigan. This role primarily revolves around providing technical assistance to customers and maintaining the organization's computer systems.Responsibilities:• Offer technical support to customers who are facing issues with software, hardware, or other computer systems.• Assist in the administration and maintenance of the organization's IT infrastructure, which includes workstations, servers, peripherals, and the network.• Contribute to the maintenance of the organization's cybersecurity systems, phone and badge systems, and security camera system.• Help manage the intranet, pharmacy system, and electronic health record systems.• Respond to customer queries through the approved communication tool.• Train other team members on how to troubleshoot and diagnose problems.• Update and revise training manuals for new and updated software and hardware.• Diagnose system errors and other issues and ensure their resolution.• Install or alter software to accommodate new hardware or to fix issues.• Maintain user PCs and computer network systems, including performing necessary upgrades and configurations.• Support the onboarding process of new users as needed.• Analyze common complaints and problems to improve customer service.
Salary : $21 - $24
