What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
We are offering a contract to permanent employment opportunity for a Tier 1 Technical Support role in greater Salt Lake City, Utah.Responsibilities:• Provide Tier 1 support to internal customers, ensuring prompt resolution of IT-related issues.• Support personal computers and mobile devices across various platforms such as Android, iOS, Mac OS, and Windows.• Coordinate and provide valuable input to technical teams to aid in developing best practice solutions.• Document business processes, configurations, and other associated functional specifications meticulously.• Maintain a clear understanding of networking principles, practices, and technologies, especially the TCP/IP protocol suite.• Ensure the accuracy and efficiency of DNS, WINS, and DHCP.• Track all work via a ticketing system, ensuring critical system issues are identified and escalated appropriately.• Handle PC hardware and software troubleshooting and problem-solving.• Administer mobile devices, understanding their connectivity to the internet and corporate networks.• Work effectively within a team-driven environment, taking on additional responsibilities as required
Salary : $18 - $21
