What are the responsibilities and job description for the Help Desk Analyst I position at Robert Half?
Job Details
Description
We are offering a contract to permanent employment opportunity for a Help Desk Analyst I at our location in Odessa, Texas. The primary role of the Help Desk Analyst I is to provide on-site technical support and ensure the smooth operation of our manufacturing technology systems. This role involves working closely with the manufacturing team to understand their IT needs and provide effective solutions.
Responsibilities:
Provide in-depth technical support for all manufacturing-related IT systems, including hardware, software, and network issues
Handle the installation and configuration of new equipment and software in the manufacturing environment
Collaborate with the manufacturing team to comprehend their IT requirements and deliver efficient solutions
Carry out regular system maintenance and updates to ensure optimal performance and minimize downtime
Diagnose and resolve technical issues promptly to maintain the efficiency of manufacturing operations
Maintain accurate records of system configurations, maintenance activities, and technical issues
Offer training and support to manufacturing staff on the use of IT systems and equipment
Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments to effectively perform tasks.
Requirements
Proficiency in Android Development is required.
Must have experience with Cisco Technologies.
Familiarity with Citrix Technologies is necessary.
Ability to troubleshoot and maintain Mac Computers is essential.
Knowledge of various Microsoft products and systems is needed.
Experience with Active Directory is a must.
Capable of handling Apple Devices and addressing their issues.
Strong understanding of Computer Hardware is required.
Expertise in Configuration Management is crucial.
Experience in managing and executing Deployments is necessary.
Call today for Immediate Consideration!
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a contract to permanent employment opportunity for a Help Desk Analyst I at our location in Odessa, Texas. The primary role of the Help Desk Analyst I is to provide on-site technical support and ensure the smooth operation of our manufacturing technology systems. This role involves working closely with the manufacturing team to understand their IT needs and provide effective solutions.
Responsibilities:
Provide in-depth technical support for all manufacturing-related IT systems, including hardware, software, and network issues
Handle the installation and configuration of new equipment and software in the manufacturing environment
Collaborate with the manufacturing team to comprehend their IT requirements and deliver efficient solutions
Carry out regular system maintenance and updates to ensure optimal performance and minimize downtime
Diagnose and resolve technical issues promptly to maintain the efficiency of manufacturing operations
Maintain accurate records of system configurations, maintenance activities, and technical issues
Offer training and support to manufacturing staff on the use of IT systems and equipment
Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments to effectively perform tasks.
Requirements
Proficiency in Android Development is required.
Must have experience with Cisco Technologies.
Familiarity with Citrix Technologies is necessary.
Ability to troubleshoot and maintain Mac Computers is essential.
Knowledge of various Microsoft products and systems is needed.
Experience with Active Directory is a must.
Capable of handling Apple Devices and addressing their issues.
Strong understanding of Computer Hardware is required.
Expertise in Configuration Management is crucial.
Experience in managing and executing Deployments is necessary.
Call today for Immediate Consideration!
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
