What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
Job Details
Description
Full job description
Responsibilities:
Respond to requests for technical assistance in person or via remote access.
Provide technical and administrative support for workstations and PCs.
Support users in Microsoft Office products and Google Workspace cloud apps.
Provide support at each remote location; must have valid driver's license and reliable transportation to facilitate these trips.
Follow standard help desk procedures. Log all help desk interactions into the ticketing system.
Maintain equipment inventory database.
Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.
Completes and documents technical projects such as the testing of hardware and software products.
Order new and replacement equipment and supplies in coordination with the Manager of IT.
Manages equipment inventory and deployment/redeployment. Assist in software deployment.
Provide feedback to the Manager of IT on equipment replacement requirements.
Manage and maintain logs of equipment replacement expenses throughout the year.
Supports and maintains smart phones/mobile devices.
Supports VOIP telephone system.
Maintains departmental organizational units (OU) in active directory.
Stay current with system information, changes, and updates.
Work within the boundaries of security best practices and standard operating procedures.
Available to be on-call as needed to support the Help Desk system and organizational needs.
Demonstrate flexibility and teamwork.
Responsible for maintaining professional work standards.
Assists in special projects and work with other IT Department staff members as necessary.
Skills and Qualifications:
2 years IT help desk experience
2 years experience with Google admin console and Google Workspace including Gmail, Groups, Drive, Docs, Sheets, and other Google cloud apps a must.
2 years experience and current knowledge of workstation-related hardware and software.
1 years experience working with IT help desk ticketing systems.
1 years experience with remote desktop environments including Citrix.
1 years experience with remote software, including Team Viewer, LogMeIn, Automate.
1 years experience with Microsoft 365 products including Entra ID, Intune, SharePoint Online, Exchange Online, and Teams.
Knowledge of end user productivity applications such as Adobe Acrobat/Pro and Office Suite perpetual and subscription apps.
Advanced proficiency with Windows OS (10/11).
Extensive experience with Server 2012r2/2019/2022.
Solid understanding of server administration.
Proficient knowledge of TCP/IP concepts pertaining to supporting thin clients and workstations in a LAN/WAN environment.
Advanced proficiency and support of Apple iOS devices for troubleshooting and repairing miscellaneous hardware/ software problems.
Solid understanding of network architecture, firewalls, end-point protection, and virtualization.
Proficient in imaging and cloning applications related to workstations, laptops and thin clients.
Requirements
Citrix Technologies, Microsoft, Active Directory, Computer Hardware, Deployments, Remote Access, Remote Access, Remote access VPNs, Remote access technologies, Microsoft Office Suites, PC Desktop - Workstation, Software Deployment, VoIP, Google Apps, Google Drive, Google Suite, Citrix, Logmein, MS Office 365, O 365, Microsoft Entra ID, Intune, Intune, Windows Intune, SharePoint, Microsoft Exchange, MS Windows 10, Windows 11, MS Windows Server 2012, Windows Server 2019, TCP/IP, Apple iOS
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Full job description
Responsibilities:
Respond to requests for technical assistance in person or via remote access.
Provide technical and administrative support for workstations and PCs.
Support users in Microsoft Office products and Google Workspace cloud apps.
Provide support at each remote location; must have valid driver's license and reliable transportation to facilitate these trips.
Follow standard help desk procedures. Log all help desk interactions into the ticketing system.
Maintain equipment inventory database.
Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.
Completes and documents technical projects such as the testing of hardware and software products.
Order new and replacement equipment and supplies in coordination with the Manager of IT.
Manages equipment inventory and deployment/redeployment. Assist in software deployment.
Provide feedback to the Manager of IT on equipment replacement requirements.
Manage and maintain logs of equipment replacement expenses throughout the year.
Supports and maintains smart phones/mobile devices.
Supports VOIP telephone system.
Maintains departmental organizational units (OU) in active directory.
Stay current with system information, changes, and updates.
Work within the boundaries of security best practices and standard operating procedures.
Available to be on-call as needed to support the Help Desk system and organizational needs.
Demonstrate flexibility and teamwork.
Responsible for maintaining professional work standards.
Assists in special projects and work with other IT Department staff members as necessary.
Skills and Qualifications:
2 years IT help desk experience
2 years experience with Google admin console and Google Workspace including Gmail, Groups, Drive, Docs, Sheets, and other Google cloud apps a must.
2 years experience and current knowledge of workstation-related hardware and software.
1 years experience working with IT help desk ticketing systems.
1 years experience with remote desktop environments including Citrix.
1 years experience with remote software, including Team Viewer, LogMeIn, Automate.
1 years experience with Microsoft 365 products including Entra ID, Intune, SharePoint Online, Exchange Online, and Teams.
Knowledge of end user productivity applications such as Adobe Acrobat/Pro and Office Suite perpetual and subscription apps.
Advanced proficiency with Windows OS (10/11).
Extensive experience with Server 2012r2/2019/2022.
Solid understanding of server administration.
Proficient knowledge of TCP/IP concepts pertaining to supporting thin clients and workstations in a LAN/WAN environment.
Advanced proficiency and support of Apple iOS devices for troubleshooting and repairing miscellaneous hardware/ software problems.
Solid understanding of network architecture, firewalls, end-point protection, and virtualization.
Proficient in imaging and cloning applications related to workstations, laptops and thin clients.
Requirements
Citrix Technologies, Microsoft, Active Directory, Computer Hardware, Deployments, Remote Access, Remote Access, Remote access VPNs, Remote access technologies, Microsoft Office Suites, PC Desktop - Workstation, Software Deployment, VoIP, Google Apps, Google Drive, Google Suite, Citrix, Logmein, MS Office 365, O 365, Microsoft Entra ID, Intune, Intune, Windows Intune, SharePoint, Microsoft Exchange, MS Windows 10, Windows 11, MS Windows Server 2012, Windows Server 2019, TCP/IP, Apple iOS
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
