What are the responsibilities and job description for the Help Desk Analyst III position at Robert Half?
We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service.Responsibilities:• Help in troubleshooting and resolving complex technical issues.• Offer excellent customer service and communication to all users.• Undertake configuration and troubleshooting of network systems.• Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations.• Maintain and manage Windows Server, Active Directory, and Office 365.• Take charge of Deskside Support and Desktop Hardware.• Perform advanced desktop support, networking, and system administration duties.• Adhere to Configuration Management best practices.• Continuously update and maintain accurate customer credit records.• Efficiently process customer credit applications.
