What are the responsibilities and job description for the Help Desk Analyst III position at Robert Half?
Job Details
Description
We are offering an engaging opportunity for a Help Desk Analyst III in Jacksonville, Florida. The role entails taking care of customer inquiries, maintaining accurate records, and processing applications while working in a dynamic environment. The employment opportunity is contract to permanent position.
Responsibilities:
Handle the process of onboarding new team members, including processing forms and submitting PC requests for imaging and deployment
Manage exits by disabling accounts, coordinating equipment retrieval, and consulting managers about access
Take responsibility for Cell Phone Fleet Management, including handling phone orders and replacements
Oversee Printer Fleet Management, which involves managing requests for new equipment and replacements
Organize and manage tickets, dividing work into specific priorities and addressing issues of varying complexity promptly
Communicate effectively with associates for clarification or updates
Prioritize simpler issues, while delegating more time-intensive tasks to appropriate team members
Escalate complex issues to Tier 2/3 support teams when necessary
Monitor and manage the ticket queue regularly
Oversee software installation through Intune, and manage the transition of Intune software
Handle the process of exits and retrieval of assets by communicating with people and ensuring the process is followed.
Requirements
Proficiency in Cisco Technologies, including a thorough understanding of networking and security protocols.
Experience with Citrix Technologies, including the ability to deploy, manage, and troubleshoot virtual environments.
Familiarity with Mac Computers, including the ability to diagnose and resolve hardware and software issues.
Strong knowledge of Microsoft products, particularly Office Suite and Windows operating systems.
Expertise in Active Directory, including user and group management, and applying security permissions.
Ability to manage and troubleshoot Apple Devices, including iPhones, iPads, and Mac computers.
Solid understanding of Computer Hardware, with the ability to diagnose and resolve hardware problems.
Experience in Configuration Management, including the ability to manage and maintain hardware and software configurations.
Demonstrated skill in managing Deployments, including planning, executing, and troubleshooting software and hardware deployments.
Proficiency in ITSM Tools, including the ability to use these tools for incident management, problem management, change management, and service requests.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering an engaging opportunity for a Help Desk Analyst III in Jacksonville, Florida. The role entails taking care of customer inquiries, maintaining accurate records, and processing applications while working in a dynamic environment. The employment opportunity is contract to permanent position.
Responsibilities:
Handle the process of onboarding new team members, including processing forms and submitting PC requests for imaging and deployment
Manage exits by disabling accounts, coordinating equipment retrieval, and consulting managers about access
Take responsibility for Cell Phone Fleet Management, including handling phone orders and replacements
Oversee Printer Fleet Management, which involves managing requests for new equipment and replacements
Organize and manage tickets, dividing work into specific priorities and addressing issues of varying complexity promptly
Communicate effectively with associates for clarification or updates
Prioritize simpler issues, while delegating more time-intensive tasks to appropriate team members
Escalate complex issues to Tier 2/3 support teams when necessary
Monitor and manage the ticket queue regularly
Oversee software installation through Intune, and manage the transition of Intune software
Handle the process of exits and retrieval of assets by communicating with people and ensuring the process is followed.
Requirements
Proficiency in Cisco Technologies, including a thorough understanding of networking and security protocols.
Experience with Citrix Technologies, including the ability to deploy, manage, and troubleshoot virtual environments.
Familiarity with Mac Computers, including the ability to diagnose and resolve hardware and software issues.
Strong knowledge of Microsoft products, particularly Office Suite and Windows operating systems.
Expertise in Active Directory, including user and group management, and applying security permissions.
Ability to manage and troubleshoot Apple Devices, including iPhones, iPads, and Mac computers.
Solid understanding of Computer Hardware, with the ability to diagnose and resolve hardware problems.
Experience in Configuration Management, including the ability to manage and maintain hardware and software configurations.
Demonstrated skill in managing Deployments, including planning, executing, and troubleshooting software and hardware deployments.
Proficiency in ITSM Tools, including the ability to use these tools for incident management, problem management, change management, and service requests.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
