What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
We are offering a long term contract employment opportunity for a Help Desk Analyst in Parsippany, New Jersey. In this role, you'll be the first line of support for users encountering issues with computer systems, software, hardware, and networks. Your commitment to customer service and your ability to troubleshoot complex issues will be key to your success.Responsibilities:• Provide frontline technical support for users through various channels such as phone, email, chat, or ticketing system.• Effectively diagnose, troubleshoot, and resolve technical issues promptly.• Guide users with step-by-step solutions, including remote troubleshooting when necessary.• Log and track all user-reported issues and service requests, ensuring they are fully resolved.• Document solutions and escalate complex issues to higher-level support when required.• Assist in setting up and configuring user accounts, software, and hardware to ensure seamless operation.• Perform routine maintenance tasks, including software updates and backups to prevent potential issues.• Provide basic training to users on system usage and troubleshooting to improve their productivity and efficiency.• Work collaboratively with other IT team members to resolve issues and improve processes.• Report recurring technical problems and recommend solutions to minimize future incidents.
