What are the responsibilities and job description for the Help Desk Analyst position at Robert Half?
Job Details
Description
We are offering a long-term contract employment opportunity for a Help Desk Analyst in our manufacturing unit located in Mattoon, Illinois. As a Help Desk Analyst, your primary function will be to handle the day-to-day operations of the IT Service Desk, ensuring that service delivery and customer satisfaction exceed published service level agreements.
Responsibilities:
Prioritize and troubleshoot end user support tickets, performing root-cause analysis and issue resolution, reporting key performance indicators to the management team
Provide daily support to the team, assisting with hardware issues including printer maintenance, toner replacement, and scan gun resets on the warehouse floor
Oversee password resets, imaging, and Active Directory operations
Offer end user support across all virtual and physical machines, maintaining up-to-date hardware/software on all end user machines and network hardware, according to update schedule
Respond to customer inquiries through deskside, phone, email, or chat via a popular team collaboration software
Ensure accurate processing and maintenance of customer applications and records
Monitor customer accounts and take appropriate action when necessary.
Requirements
Proficiency in Active Directory management and operations
Extensive knowledge and experience with Computer Hardware
Proven ability in Deployments, including software and hardware installations
Excellent Customer Service skills with a focus on Superior Customer Service
Experience in Password Changes and Password Reset procedures
Ability to operate and troubleshoot Color Printer issues
Expertise in Hardware Troubleshooting, including peripheral devices
Basic Network Troubleshooting skills, with a focus on connectivity and performance issues
Familiarity with Remote access VPNs, including setup and troubleshooting
Experience in Computer Imaging and Desktop Imaging processes
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a long-term contract employment opportunity for a Help Desk Analyst in our manufacturing unit located in Mattoon, Illinois. As a Help Desk Analyst, your primary function will be to handle the day-to-day operations of the IT Service Desk, ensuring that service delivery and customer satisfaction exceed published service level agreements.
Responsibilities:
Prioritize and troubleshoot end user support tickets, performing root-cause analysis and issue resolution, reporting key performance indicators to the management team
Provide daily support to the team, assisting with hardware issues including printer maintenance, toner replacement, and scan gun resets on the warehouse floor
Oversee password resets, imaging, and Active Directory operations
Offer end user support across all virtual and physical machines, maintaining up-to-date hardware/software on all end user machines and network hardware, according to update schedule
Respond to customer inquiries through deskside, phone, email, or chat via a popular team collaboration software
Ensure accurate processing and maintenance of customer applications and records
Monitor customer accounts and take appropriate action when necessary.
Requirements
Proficiency in Active Directory management and operations
Extensive knowledge and experience with Computer Hardware
Proven ability in Deployments, including software and hardware installations
Excellent Customer Service skills with a focus on Superior Customer Service
Experience in Password Changes and Password Reset procedures
Ability to operate and troubleshoot Color Printer issues
Expertise in Hardware Troubleshooting, including peripheral devices
Basic Network Troubleshooting skills, with a focus on connectivity and performance issues
Familiarity with Remote access VPNs, including setup and troubleshooting
Experience in Computer Imaging and Desktop Imaging processes
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
