What are the responsibilities and job description for the Help Desk Manager position at Robert Half?
We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery.Responsibilities• Oversee a team of service desk technicians, providing mentorship and direction• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner• Refine and develop IT support processes for optimal service delivery• Collaborate with other departments to enhance the efficiency of IT services• Track performance metrics and instigate continuous improvement initiatives• Utilize ITSM and active directory in managing and troubleshooting IT issues• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies• Provide deskside support and manage computer hardware issues.
Salary : $40,000 - $55,000
