What are the responsibilities and job description for the Help Desk Manager position at Robert Half?
Job Details
Description
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.
Responsibilities:
Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.
Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.
Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.
Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.
Utilize Microsoft Intune for device provisioning and policy enforcement.
Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.
Foster client relationships by providing detail oriented, friendly support and training.
Maintain detailed service tickets and IT documentation using ITSM tools.
Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.
Proactively identify and resolve potential IT problems before they escalate.
Requirements
Proven knowledge and experience in Cisco Technologies
Familiarity with Citrix Technologies
Proficiency in Cloud Technologies
Prior experience with Dell Technologies
Strong understanding of IT Service Management (ITSM)
Experience with Active Directory
Ability to troubleshoot Computer Hardware issues
Skills in Configuration Management
Experience in managing Deployments
Expertise in Deskside Support
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.
Responsibilities:
Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.
Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.
Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.
Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.
Utilize Microsoft Intune for device provisioning and policy enforcement.
Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.
Foster client relationships by providing detail oriented, friendly support and training.
Maintain detailed service tickets and IT documentation using ITSM tools.
Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.
Proactively identify and resolve potential IT problems before they escalate.
Requirements
Proven knowledge and experience in Cisco Technologies
Familiarity with Citrix Technologies
Proficiency in Cloud Technologies
Prior experience with Dell Technologies
Strong understanding of IT Service Management (ITSM)
Experience with Active Directory
Ability to troubleshoot Computer Hardware issues
Skills in Configuration Management
Experience in managing Deployments
Expertise in Deskside Support
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
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