What are the responsibilities and job description for the Help Desk Manager position at Robert Half?
Job Details
Description
We are in the search for a Help Desk Manager to join our team in Philadelphia, Pennsylvania. This position is in the IT industry, providing an opportunity for you to manage and mentor a team of help desk technicians, ensuring effective support and incident resolution.
This role is 5 days a week onsite
Responsibilities:
Oversee the management and mentoring of a team of help desk technicians (2-3 people), enhancing their ability to provide efficient support.
Act as the primary contact for executive leadership, ensuring their IT requirements are met with top-tier service.
Handle hands-on technical support for hardware, software, and network issues, striving for timely incident and request resolution.
Maintain the incident management process, including the logging, tracking, and resolution of issues in a swift and efficient manner.
Identify potential improvements in help desk operations and implement best practices to improve service delivery.
Regularly conduct training sessions for the help desk team, keeping them abreast with the latest technologies and support techniques.
Undertake projects and initiatives independently, ensuring timely completion of global projects.
Maintain accurate and up-to-date documentation of support processes, procedures, and troubleshooting guides.
Monitor the performance of the help desk team through key metrics, providing regular reports to senior management.
Collaborate with external vendors for hardware and software procurement, maintenance, and support.
Audio Visual and conference room support
Requirements
Previous team lead/management experience
Experience with executive leadership IT support
Knowledge of IT Service Management (ITSM)
Proven ability to work with Active Directory
Strong understanding of Computer Hardware
Expertise in Configuration Management
Experience in managing Deployments
Ability to provide Deskside Support
Audio Visual and conference room support
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are in the search for a Help Desk Manager to join our team in Philadelphia, Pennsylvania. This position is in the IT industry, providing an opportunity for you to manage and mentor a team of help desk technicians, ensuring effective support and incident resolution.
This role is 5 days a week onsite
Responsibilities:
Oversee the management and mentoring of a team of help desk technicians (2-3 people), enhancing their ability to provide efficient support.
Act as the primary contact for executive leadership, ensuring their IT requirements are met with top-tier service.
Handle hands-on technical support for hardware, software, and network issues, striving for timely incident and request resolution.
Maintain the incident management process, including the logging, tracking, and resolution of issues in a swift and efficient manner.
Identify potential improvements in help desk operations and implement best practices to improve service delivery.
Regularly conduct training sessions for the help desk team, keeping them abreast with the latest technologies and support techniques.
Undertake projects and initiatives independently, ensuring timely completion of global projects.
Maintain accurate and up-to-date documentation of support processes, procedures, and troubleshooting guides.
Monitor the performance of the help desk team through key metrics, providing regular reports to senior management.
Collaborate with external vendors for hardware and software procurement, maintenance, and support.
Audio Visual and conference room support
Requirements
Previous team lead/management experience
Experience with executive leadership IT support
Knowledge of IT Service Management (ITSM)
Proven ability to work with Active Directory
Strong understanding of Computer Hardware
Expertise in Configuration Management
Experience in managing Deployments
Ability to provide Deskside Support
Audio Visual and conference room support
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
