What are the responsibilities and job description for the Help Desk position at Robert Half?
Our client in Chicago, IL is looking for a direct hire Help Desk professional to join their team. The ideal candidate will have 2-4 years of Help Desk experience in a Windows-based environment, prior hands-on experience with ticketing systems, and a CompTIA A certification. This is an exciting opportunity to troubleshoot technical issues, assist end-users, and contribute to a fast-paced IT team.Responsibilities:Provide Tier 1 and Tier 2 technical support to end-users in a Windows environment.Diagnose and resolve hardware/software, networking, and system issues.Efficiently manage and track IT tickets using a ticketing system (e.g., ServiceNow, Zendesk, or Jira).Configure and deploy desktops, laptops, and other peripheral devices as needed.Guide users through problem-solving processes both remotely and in person.Collaborate with other IT staff to escalate or resolve complex technical issues.Maintain detailed documentation of recurring issues and solutions to improve process efficiency.Stay updated on emerging technology trends and make recommendations to improve IT processes.
Salary : $45,000 - $55,000
