What are the responsibilities and job description for the Help Desk position at Robert Half?
For immediate consideration please email Ed VitelaJob Summary: We are seeking a skilled and customer-focused Help Desk 2 professional with experience in providing technical support within professional services environments. This role involves assisting clients with technical issues, troubleshooting software and hardware problems, and providing solutions to ensure seamless IT operations. The ideal candidate will have excellent communication skills, the ability to work effectively in a fast-paced setting, and experience supporting professional services software or applications.Key Responsibilities:Provide second-tier technical support to end-users, addressing software, hardware, and network-related issues.Troubleshoot and resolve complex technical problems, escalating to senior staff as necessary.Assist clients with professional services software, ensuring optimal functionality and performance.Document and track service requests, ensuring timely resolution and customer satisfaction.Collaborate with cross-functional teams to ensure issues are properly diagnosed and addressed.Offer training and guidance to end-users to maximize the use of supported technologies.Maintain up-to-date knowledge of relevant products and services.
Salary : $65,000 - $75,000
