What are the responsibilities and job description for the Member Services Customer Service Representative position at Robert Half?
We are offering an exciting opportunity in the insurance industry at our location in Falls Church, Virginia, United States. We are in search of a Member Services Customer Service Representative to become a part of our team. In this role, you will be crucial in handling customer applications, keeping precise customer records, and resolving customer inquiries, while also overseeing customer accounts and initiating appropriate actions.Responsibilities:• Serve as the initial contact for customer inquiries, addressing them through both phone and written communication.• Provide vital clerical support, aiding in data entry tasks for member requests.• Handle policy updates as per customer requests, ensuring they are accurately reflected in the system.• Manage beneficiary changes, ensuring all records are updated accurately and promptly.• Address and process requests for address changes from members, keeping customer records up to date.• Execute other service transactions as needed, maintaining a high level of customer service.• Utilize CRM to maintain customer relationships and ensure a seamless customer experience.• Handle cash activities accurately, adhering to all company policies and procedures.• Leverage knowledge of buying processes to assist customers.• Answer inbound calls, providing exceptional customer service and resolving issues promptly.• Use software applications such as ADP - Financial Services, Concur, Crystal Reports, About Time for efficient data processing and report generation.
Salary : $45,000 - $50,000
