What are the responsibilities and job description for the Member Services Specialist position at Robert Half?
Job Description
Job Description
We are offering a permanent employment opportunity in the industry for a Member Services Representative. The position is based in ENGLEWOOD, Colorado, 80112-5946, United States. As a Member Service Representative, your primary role will be to provide exceptional support to our members through various platforms and ensure accurate data management.
Responsibilities :
- Utilize a computerized system to assist customers with inquiries relating to website navigation and financial transactions.
- Provide top-tier service and support to both internal and external customers through various mediums such as telephone, email, chat, and in-person interactions.
- Guarantee the accuracy and reliability of customer data and records, contributing to the preparation of necessary reports.
- Build and maintain effective working relationships with management, staff, and customers.
- Offer specialized support after receiving training in a specific subject.
- Address and resolve customer queries as the main point of contact.
- Perform additional tasks as directed by management.
- Leverage Microsoft Office programs, including Excel, Teams, Word, and Office 365, to accomplish tasks and communicate effectively.
- Ensure accurate data entry and account transactions
- Proficiency in Call Center Customer Service
- Experience with Email Correspondence
- Excellent Communication Skills
- Strong background in Customer Service
- Familiarity with Import Customer Service
- Experience in an Inbound Call Center
- Ability to handle Answering Inbound Calls
- Experience with Account Transaction
- Proficiency in Data Entry
- Ability to Perform Data Entry tasks
- Proficiency in Microsoft Excel
- Familiarity with Microsoft Office 365
- Experience with Microsoft Office Programs
- Proficiency in Microsoft Office Suites
- Experience with Microsoft Outlook
- Familiarity with Microsoft Teams
- Proficiency in Microsoft Word
