What are the responsibilities and job description for the Mobile Device Support Analyst position at Robert Half?
We are offering a long term contract employment opportunity for a Mobile Device Support Analyst in LYON STATION, Pennsylvania. In this role, you will be providing technical support and customer service for a variety of mobile devices and products, managing their deployment, configuration, and maintenance while adhering to company policies and security protocols. Responsibilities:• Offer timely troubleshooting and resolution for mobile devices, applications, and connectivity issues.• Handle the deployment, configuration, and upkeep of mobile devices, ensuring compliance with organizational policies and security measures.• Conduct informative sessions for employees regarding mobile technologies, security practices, and productivity-enhancing strategies.• Keep track of mobile device performance and usage, generating reports to pinpoint trends and areas requiring enhancement.• Collaborate with mobile service providers and device manufacturers to address problems and enhance service delivery.• Keep meticulous records of device inventories, support tickets, and technical documentation.• Contribute to the formulation and execution of mobile device policies and procedures to ensure security and compliance.• Oversee the inventory, billing, and records for all iOS devices.• Process incoming mobile requests and manage mobile activations.• Set up and configure new and loaner devices.• Liaise with mobile device vendors on various account maintenance tasks such as resolving billing and technical issues, as well as optimizing plans.• Uphold security and compliance concerning company information on company-owned mobile devices.
Salary : $28 - $32
