What are the responsibilities and job description for the Operations Coordinator position at Robert Half?
We are offering a long-term contract employment opportunity for an Operations Coordinator in the logistics industry, based in Eden Prairie, Minnesota, 55437, United States. The Operations Coordinator will play an integral role in processing customer applications, maintaining customer records, and resolving inquiries. Additionally, the monitoring of customer accounts and taking appropriate action is a key part of this role.Responsibilities:• Efficiently process customer credit applications• Keep track of customer credit records meticulously• Handle customer inquiries and resolve them promptly• Closely monitor customer accounts and take necessary actions • Validate and ensure the accuracy of load data in systems according to standards• Execute tasks such as creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials• Respond to customer and carrier requests by monitoring task boards and assigned email accounts• Document events utilizing knowledge gained through standard operating procedures and experience, and follow defined escalation procedures when required• Execute non-standardized activities related to carrier payments, rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads• Ensure satisfaction by following through on customer or carrier requests, escalating questions or requests when necessary.
Salary : $18 - $20
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