Operations Coordinator

We are offering a contract to permanent employment opportunity for an Operations Coordinator in Dallas, TX, United States. As an Operations Coordinator, you will be tasked with a variety of responsibilities that range from processing customer requests and maintaining accurate records, to ensuring the efficiency of office functions and carrying out various operational procedures.

Responsibilities:

• Efficiently process customer credit applications

• Maintain accurate customer credit records

• Respond to customer and carrier requests

• Validate and ensure the accuracy of load data in systems according to standards

• Execute non-standardized activities related to carrier payments

• Monitor task boards and assigned email accounts

• Prioritize tasks and manage time effectively

• Execute various shipping functions and logistics operations

• Use Microsoft Office Suite to perform tasks and manage records

• Adhere to company policies and standard operating procedures

• Manage scheduling appointments and invoicing tasks

• Maintain high quality and efficiency in all operations

• Promote a diverse and inclusive work environment

• Foster creativity and innovation in problem-solving.

• Should possess excellent Customer Service skills to ensure customer satisfaction and build long-term customer relationships.
• Must have strong Communication skills to effectively convey information and work collaboratively with team members.
• Proficiency in Office Functions, including the ability to perform administrative tasks efficiently.
• Proficiency in Microsoft Excel for data analysis and report generation.
• Understanding of Operations and Procedures to ensure smooth workflow and adherence to established processes.
• Ability to Schedule Appointments, manage calendars, and coordinate meetings.
• Experience with Invoice and Payment Processing to ensure timely and accurate financial transactions.
• Commitment to Quality in all aspects of work, including attention to detail and accuracy.
• Proficiency in Microsoft Outlook for effective email communication and schedule management.
• Knowledge of Logistics and Shipping Functions to ensure timely and efficient delivery of goods.
• Experience in Call Center Customer Service to manage customer queries and complaints effectively.
• Excellent Time Management skills to prioritize tasks and meet deadlines.
• Ability to Execute tasks efficiently and effectively in line with company goals.
• Proficiency in Microsoft Office Suites for efficient document management and communication.
• Knowledge of Company Policy to ensure all operations are in line with company standards.
• Prioritization skills to manage multiple tasks and deadlines effectively.
• Experience in a Call Center environment with a focus on customer satisfaction.
• Understanding of Standard Operation Procedure to ensure all tasks are performed in line with established guidelines.
• Knowledge of Transportation Services to manage and coordinate deliveries effectively.
• Creativity and Innovation skills to bring new ideas and improve current processes.
• Ability to develop and execute Validation Plans to ensure all processes and systems are functioning correctly.