Operations Specialist

We are offering a contract for a permanent position as a Call Center Representative in Naperville, Illinois. This role is within the banking industry and involves working in a dynamic call center environment, where you will be the primary point of contact for customers.Responsibilities:• Handle a large volume of inbound calls, providing customers with information about their accounts, banking services, transaction details, and support with online banking.• Build and maintain sustainable relationships with customers through open and interactive communication to ensure customer satisfaction.• Accurately and efficiently process customer transactions in compliance with bank regulations.• Adhere to financial compliance policy and maintain customer confidentiality at all times.• Participate in continuous learning and improvement through training sessions.• Collaborate with team members and communicate relevant information to management when necessary.• Utilize CRM software, databases, and other tools appropriately to record customer feedback and ensure efficient resolution of queries.• Stay updated on bank products, services, and promotional offerings to provide appropriate solutions to customers.• Comply with all applicable regulatory requirements, demonstrating a strong understanding of compliance and auditing procedures.• Exhibit excellent communication and multitasking skills, effectively managing high-pressure situations.Benefits available to contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k)plan. Visit roberthalf.gobenefits.net for more information.

Salary : $20 - $21