What are the responsibilities and job description for the Order Management position at Robert Half?
We are offering an exciting contract opportunity for an Order Management Specialist in Goleta, California. As an Order Management Specialist, you will be tasked with handling customer billing queries, ensuring accurate record keeping, collaborating with various departments to enhance customer experience, and managing contracts using specific software systems. Your role will play a crucial part in maintaining the financial health and operational efficiency of our organization.Responsibilities:• Respond to customer billing inquiries in a timely manner through phone and email• Work in collaboration with other departments to enhance the customer experience• Utilize software tools like Salesforce for managing customer interactions and inquiries• Apply customer payments accurately and promptly• Identify accounts with collection issues early and take immediate action for resolution• Carry out reconciliation of customer accounts and maintain current and accurate Accounts Receivable (AR)• Implement ongoing collection efforts on all overdue accounts• Assist in invoicing to ensure prompt and accurate billing for all customers• Ensure bank deposits are processed accurately through desktop check deposit• Collaborate with internal teams to mitigate risk and enhance the customer experience.
Salary : $24 - $28
