What are the responsibilities and job description for the Parts Liaison position at Robert Half?
Job Description
Job Description
We are seeking a proactive and customer-focused coordinator to join our team on a long-term contract basis. This role is critical in ensuring seamless communication and exceptional service between customers, suppliers, and internal teams. If you excel in problem-solving, thrive in fast-paced environments, and have a passion for providing top-notch customer support, we encourage you to apply!
Responsibilities :
- Provide prompt and detail-oriented support by addressing customer inquiries related to product availability, compatibility, pricing, and ordering processes.
- Manage and resolve customer concerns regarding order status, delays, returns, or other service-related issues.
- Maintain a thorough understanding of company products and services to provide accurate and efficient guidance to customers.
- Monitor and track order progress, ensuring timely communication with customers throughout the process.
- Collaborate with internal teams to troubleshoot and resolve customer issues, minimizing disruptions.
- Analyze and report trends in customer feedback to identify opportunities for service improvement and customer satisfaction.
- Maintain accurate and detailed records of customer interactions within the company’s CRM or designated tracking systems.
- Minimum of 2 years of experience in a similar role
- Proficient in Order Entry and capable of handling Service Desk Tickets
- Demonstrated experience in Reordering and managing Delivery Times
- Proven skills in Inventory Tracking
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Must be a team player and able to work independently when needed
- Basic computer skills and familiarity with Microsoft Office Suite
