Parts Liaison

Job Description

Job Description

We are seeking a proactive and customer-focused coordinator to join our team on a long-term contract basis. This role is critical in ensuring seamless communication and exceptional service between customers, suppliers, and internal teams. If you excel in problem-solving, thrive in fast-paced environments, and have a passion for providing top-notch customer support, we encourage you to apply!

Responsibilities :

• Provide prompt and detail-oriented support by addressing customer inquiries related to product availability, compatibility, pricing, and ordering processes.
• Manage and resolve customer concerns regarding order status, delays, returns, or other service-related issues.
• Maintain a thorough understanding of company products and services to provide accurate and efficient guidance to customers.
• Monitor and track order progress, ensuring timely communication with customers throughout the process.
• Collaborate with internal teams to troubleshoot and resolve customer issues, minimizing disruptions.
• Analyze and report trends in customer feedback to identify opportunities for service improvement and customer satisfaction.
• Maintain accurate and detailed records of customer interactions within the company’s CRM or designated tracking systems.
• Minimum of 2 years of experience in a similar role
• Proficient in Order Entry and capable of handling Service Desk Tickets
• Demonstrated experience in Reordering and managing Delivery Times
• Proven skills in Inventory Tracking
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Must be a team player and able to work independently when needed
• Basic computer skills and familiarity with Microsoft Office Suite